Most orders will ship out within 2-3 business days after your purchase (we do not ship Saturdays, Sundays or holidays). Your order will be shipped first class or priority shipping with USPS which usually takes 2-3 business days, depending on your location.
**HOLIDAY RETURN + EXCHANGE GUIDELINES**
We are extending our normal 30 day return/exchange window during the holiday season. If you purchase and item as a gift, it will be able to be exchanged until January 15th.
Returns and exchanges are processed Monday - Friday. Any return or exchange requests made on the weekends will be responded to on Mondays.
If your purchase does not work out for you, we are happy to exchange or refund you for most items. However, due to the nature of a small online business, there are some return guidelines and restrictions.
ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:
Email us at email@example.com to request a return/exchange authorization. All returns must be received by our returns department within 30 days of your purchase. (See holiday exception above) Shipping fees are not refunded. Customer is responsible for all return and/or exchange shipping fees. We reserve the right to deny full or partial refunds for items sent back that do not meet these standards. If you receive a defective, damaged or incorrect item, contact us and we will cover return shipping and replace the item promptly.
Because of the limited quantities per style and size, we can not guarantee we will have any specific items available for exchange. Our inventory moves quickly, but we will do whatever we can to exchange size or restock an item you simply can’t live without!
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.Your credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.