RETURNS + POLICIES + SHIPPING
SHIPPING:STANDARD SHIPPING: $3.99. ALL ORDERS OVER $75: FREE SHIPPING!
Most orders will ship out within 1-3 business days after your purchase (we do not ship Saturdays, Sundays or holidays). Your order will be shipped first class or priority shipping with USPS which usually takes 1-3 business days, depending on your location.
PICK UP IN STORE:
If you would like to pick up your order at our brick and mortar location in Bemidji, MN, you may select the "In-Store Pickup" delivery option in checkout (instead of regular shipping). If you select this option you will not be charged for shipping. Your order will be ready for pickup when you receive a confirmation pickup email (usually within 24 hours). Most orders will be available next day if placed by noon on Monday - Thursday. Orders placed after noon on Friday will be available the following Monday by Noon. Please wait for your pickup confirmation email.
RETURN + EXCHANGE GUIDELINES:
If your purchase does not work out for you, we are happy to exchange or refund you for most items. However, due to the nature of a small online business, there are some return guidelines and restrictions.
Email us at email@example.com to request a return/exchange authorization. Return/Exchange Policy: We will exchange or refund original payment methods within 30 days on all orders. After 30 days you can exchange (if item is available) or get store credit for the amount of the purchase. After 60 days your order will be handled on a case by case basis by our Customer Service. Customer is responsible for all return shipping costs with standard returns and exchanges. We will cover all shipping costs to send exchanges back to you! If you receive a defective, damaged or incorrect item, contact us and we will cover return shipping and replace the item promptly.
We reserve the right to deny full or partial refunds for items sent back that do not meet the following standards.
ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:
- Email us at firstname.lastname@example.org to request a return authorization. Please include: NAME, ORDER NUMBER, ITEM(S) BEING RETURNED, and REASON FOR RETURN.
- All clothing must be returned unsoiled (no makeup residue), undamaged, unworn and original tags still attached. Gift / products must be returned in their original box.
- Return Shipping fees are not refunded. We will pay to ship exchanges back to you.
- Please ship your return to the following address:
- 218 Online
- 223 3rd Street NW
- Bemidji, MN 56601
- We reserve the right to deny full or partial refunds for items sent back that do not meet these standards.
- All refunds and exchanges will be processed 7-10 days after receiving and inspecting the items.
Returns and exchanges will be processed Monday - Friday. Any return or exchange requests made on the weekends will be responded to within 1-3 business days.
PRIVACY AND SECURITY: